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Delivery & Returns

Should you wish to return goods purchased from our on-line store, you can do so if the goods are returned within 14 days of the original delivery date.

The goods must be in the original packaging in a ‘ Saleable condition ‘ in order to provide you with a exchange product or full refund.

If you have purchased a non- stock item i.e special to order not shown in our on-line store, and would like to return these goods, then a 25% handling charge excluding vat will apply.

Please note authorisation for such returns are subject to Wydels receiving authorisation from the respective manufacturer.

We endeavour to describe the shown products accurately, and cannot accept liability for errors or if slight variations occur, as you will appreciate manufacturers reserve the right to alter products without prior notification.

We will provide a full refund if you are dissatisfied.

We will not be responsible for the cost of return post and packaging.

Please send any item to the address below:

Wydels Ltd
Unit A Gaydon House
Trevithick Road
Corby
Northants
NN17 5XY

Goods that are received damaged must be reported to us within 24 hours. This is a stipulation of the insurance cover in place with our carrier. We will either exchange them or provide you with a full refund. This does not affect your statutory rights as a consumer.

Return of Goods

At Wydels we want you to be delighted with the products and service that we offer. However, there are occasions when you may want to return items.

We would therefore request that you notify the Company as soon as possible by using the boxes below:

Order number:  
Date of Order:  
Which products you are returning:  


The Reason for returning:


Damaged goods on receipt:
(Please sign the delivery note to that effect)
Yes
Wrong product supplied:
(Is this just one item of your order or all of it?)
Yes
Faulty product: Yes
Other – please give reason Yes

Procedure following your notification:

The company will inform or discuss with you what action will be taken within 2 working days.

Wydels will return, if required, any money owed, only when they have received the goods back.

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